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From damage report to contractor, without chasing calls.

Every report becomes a case, a digital file with property, unit, history and all documents. You commission the right contractor straight from it.

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First call: 30 minutes, online, no obligation.

In the video: The damage report becomes a case, and the right contractor is commissioned with a ready-written email.

How a damage case runs

Four steps, one case, everyone in the picture.

  1. Report

    Via the tenant portal, by email or by phone. Everything arrives as a case.

  2. Commissioning

    Choose a contractor and the job is ready to send as an email, written by AI if you like.

  3. Feedback

    The tenant sees the status in the portal, and follow-up questions stay in the case.

  4. Invoice

    The contractor’s invoice is assigned to the case and goes through approval.

Everything about the case in one place

History
Report, replies, work order and status changes in chronological order.
Ownership
Every case has a responsible person, visible to the whole team.
Case file
Photos, quotes, invoices and correspondence are attached to the case.
Costs in view
Every assigned invoice counts towards the case, so you always see what a repair has cost so far.
Insurance claims
Run as their own type of case, so nothing gets lost between assessor and insurer.
Tenant kept informed
Once a contractor is commissioned, the tenant sees it in the portal.

Common questions

Which accounting systems does it work with?

With the one you have. DOMUS 4000 is already connected. We connect DATEV, SAP or ERP systems from Aareon, Haufe and Karthago through an interface. Whether and how that works, we check with real data before we commit to anything.

What about data protection?

Your data is stored in Germany. We sign a data processing agreement with you under Art. 28 GDPR. Everyone sees only what their role allows, and tenants see only their own data.

How much work is the rollout?

You introduce it step by step, not all at once. First you test it for ten days with your real data, then you get training and a dedicated contact.

What does it cost?

That depends on which modules you use and how large your portfolio is. After the first call and the trial run, you receive a fixed offer that includes all follow-up costs.

How does a damage case run for you today?

We walk through a real case from your daily work, from the report to the invoice.

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