One portal for your tenants, one inbox for you.
Tenants report damage, read notices and find their documents, in the browser and on their phone. On your side, each one becomes a case: a digital file with every detail.
First call: 30 minutes, online, no obligation.
In the video: A tenant reports a cold radiator on their phone. The report is submitted and appears with its status.
For your tenants
Everything important in one place, with no app to install.
- Report damage
- With location, urgency and a description. Follow-up questions stay in the same thread.
- Track progress
- Open, in progress, done: the tenant can see what is happening.
- Notices and messages
- For each building, with unread items highlighted.
- Consumption
- Water, electricity and heating over twelve months, compared with the previous year.
- Documents
- Only what you explicitly release, straight from the archive.
- Emergency service
- The number for burst pipes and power cuts is always at the top.
For your team
No second system: the portal is part of ImmoDMS.
- Reports become cases
- Marked “Tenant portal”, with everything the tenant entered.
- Everything on one page
- Your tenants’ messages, notices, damage reports and data changes, with a count of everything still open.
- Verified data changes
- A new phone number or bank account only takes effect after a four-eyes review.
- Strictly separated data
- Tenants see only their own data, enforced on the server.
- Everything logged
- Every reply and every status change can be traced.
- Straight to the contractor
- Commission the right contractor directly from the report.
Questions about the tenant portal
Do tenants need an app?
No. The portal runs in the browser, on a phone just as on a computer.
How do tenants get into the portal?
You create a login for each tenant and pass on the details, for example with your next letter. From then on, they sign in through the browser.
Where do the consumption figures come from?
Your team enters them per unit and month. On request, we build an interface that takes them straight from your metering provider.
Can owners or advisory boards use the portal too?
Yes, as a custom extension. Just ask us.
What can a tenant see of other tenants?
Nothing. Everyone sees only their own reports, documents and data.
What does it cost?
That depends on which modules you use and how large your portfolio is. After the first call and the trial run, you receive a fixed offer that includes all follow-up costs.
Which accounting systems does it work with?
With the one you have. DOMUS 4000 is already connected. We connect DATEV, SAP or ERP systems from Aareon, Haufe and Karthago through an interface. Whether and how that works, we check with real data before we commit to anything.
See the portal through your tenants’ eyes.
We show you both sides: what your tenants see and what arrives on your desk.
More services
- Repairs and contractorsFrom damage report to contractor, without chasing calls.
- Invoices and documentsCaptured, approved, handed over to your accounting. Plus the resolution register.
- AutomationRoutine work runs automatically and stays traceable.
- Custom softwareInterfaces, portals and applications built to fit.
- ConsultingUnderstand first, then digitise.